Shipping & returns
Christmas shopping?
To ensure your gifts arrive in time for Christmas, please place your order by the dates listed below:
Norway: 16th December
Rest of the world: 18th December
We will continue shipping orders until 20th December, but to avoid disappointment, we recommend ordering earlier. Enjoy free gift wrapping at checkout.
For Christmas gifts, we’ve extended returns until 31st January 2025 for purchases made between November and December 2024.
Shipping
If you order before 12pm (working day) the package will be shipped on the same day. If you order after 12pm it will leave the next day (or next business day).
The expected delivery and return processing time is slightly longer than normal around holidays. This is our busiest season with high demands. Thank you for your patience!
We ship with Bring and DHL Express shipping. There will be no additional import taxes on your order.
Norway
Free shipping and returns with Bring
Delivery normally takes 2-5 working days
Always with tracking
Europe
DHL Express
Standard shipping cost is 10 €
Free shipping for orders over 300 €
Delivery normally takes 2-5 working days
Always free returns
Always with tracking
Switzerland
DHL Express
Standard shipping cost is 10 CHF
Free shipping for orders over 300 CHF
Delivery normally takes 2-5 working days
Always free returns
Always with tracking
International orders
DHL Express
Standard shipping cost is 10 $
Free shipping for orders over 300 $
Delivery normally takes 2-5 working days
Always free returns
Always with tracking
Japan
DHL Express
Standard shipping cost is 7,000 YEN
Free shipping for orders over 43,000 YEN
Delivery normally takes 2-5 working days
Always free returns
Always with tracking
As soon as the parcel has been shipped you will receive a message from DHL with information about tracking and delivery.
European orders will usually be delivered within 2-3 days from the day you received your shipping confirmation. International orders will usually be delivered within 3-5 days from the day you received your shipping confirmation. Orders are not shipped or delivered on weekends or holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quickly as possible.
Any questions you might have concerned your delivery can be directed to Oleana customer service.
If you do not collect the package and costs are incurred as a result, you are liable for any additional costs associated with the return shipment.
Returns
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days after receiving it, to return it to us. We offer free returns.
For returning, fill the attached return paper and send an email to Oleana customer service. to arrange the return.
We will give a full refund for the products being returned to us. Refunds will be issued to the same method of payment used for the purchase.
We ask that products are returned unused and unwashed and have all their tags on.
When exchanging an item, we cover freight costs sending a new product
We only accept returns on products which are purchased through our online store.
Please contact us if you have any questions at Oleana customer service.